Enquiries followed up. Less admin after the job.
Practical automation for plumbing and heating firms across the UK.
Reply & Route helps you acknowledge missed enquiries, organise callbacks and keep agreed follow-ups moving, using the tools you already work with where compatible.
Request an introductory callSee how it works
Clear setup fees. Defined monthly support. You stay in control.
The problem
You're working on the job. The phone rings. A quote needs chasing. Another invoice needs a reminder.
None of it is complicated on its own. Together, it fills the gaps in your day and follows you home. We build small, practical systems to keep enquiries and routine admin from relying on memory alone.
How it works
- Find the gap. We review how enquiries arrive, what happens when you cannot answer and which admin tasks repeat.
- Agree the job. You receive a written scope covering workflows, tools, usage limits, price and human handover.
- Build and test. We connect supported tools and test normal enquiries, duplicates, opt-outs and failures before launch.
- Keep it useful. We check agreed workflows and usage, report what happened and make included minor changes.
What we can set up
Missed-call text-back
A relevant acknowledgement and a clear callback task, where your phone setup supports it.
Website enquiry assistants
Answers from approved FAQs, enquiry capture and links to your booking page.
Lead and quote follow-up
Agreed messages for eligible enquiries, with stop rules when someone replies or opts out.
Reviews
Post-job requests and draft replies for your approval. No fake reviews or review gating.
Admin workflows
Selected quote, invoice and job-record tasks, with checks before anything commits you to a price or payment.
Packages
Starter
£750 setup
+ £149/month
- One compatible business number: missed-call acknowledgement
- Callback sheet/email
- One contact form to lead log
- One acknowledgement template
- Delivery: 5–7 working days*
Growth
£1,500 setup
+ £299/month
- Everything in Starter
- Website FAQ assistant (up to 20 approved pages/FAQs)
- Booking calendar link and lead pipeline
- Up to two eligible follow-ups
- Review requests and up to 20 reply drafts
- Delivery: 10–14 working days*
Pro
£2,750 setup
+ £499/month
- Everything in Growth
- Two agreed admin workflows
- One existing CRM/job/accounting integration (up to two supported apps)
- Up to two booking calendars; 50 review-reply drafts
- Delivery: 15–20 working days*
Prices exclude VAT where applicable. Each package has defined usage and support limits. Existing software licences and carrier diversion fees may be extra and are agreed before work starts. *Timings start once the written scope, approved content and working access are in place.
Where we work
For plumbing and heating firms across the UK, set up remotely. We are starting locally in Romford, Hornchurch and Upminster (London Borough of Havering), plus Brentwood, Ilford, Dagenham and Barking.
We are an independent automation agency, not a plumbing contractor or council service.
Proof before promises
We are launching this service and do not yet have published client case studies. See what is coming.
FAQ
Do I need to replace my current software?
Not necessarily. We check compatibility first and prefer to work around supported tools you already use.
Will AI answer everything?
No. Website assistants use approved content, show their limits and pass uncertain or sensitive enquiries to a person. Starter does not include an AI chatbot.
Can you guarantee more work?
No. Outcomes depend on enquiry volume, customer response, your capacity and how leads are handled. We report observed activity, not invented results.
Will this send marketing to everyone who calls?
No. A requested service response is different from a promotional sequence. We agree lawful triggers, wording, permissions and stop rules before activation.
What if a message fails?
We test fallback routes and agree who receives an alert or callback task. Automated availability is not the same as staffed 24-hour support.
Make your next enquiry easier to handle.
Tell us how calls, quotes and follow-ups work today. We'll discuss a sensible first workflow.
Request an introductory call